Rachel Gibby, a solicitor in our clinical negligence team, has joined Laura Bland in volunteering for the AvMA helpline.
Action Against Medical Accidents (AvMA) is one of the UK’s leading charities providing support to people affected by avoidable harm in the healthcare system and promoting better patient safety nationwide.
One of the key features of the charity is the practical advice and support that they offer to patients and their families via their helpline. Both Rachel and Laura have received training to provide the correct level of support and guidance for anyone who may need this.
Laura, Senior Associate, commented:-
“I have really enjoyed supporting the AvMA helpline over the last 2 years. No session is ever the same and I have had an opportunity to help people with their concerns through sometimes extremely difficult and harrowing experiences. It is an absolute privilege to be involved and pass on my knowledge to those who use the helpline as a starting point to obtain answers and justice where medical care has gone wrong.”
Kay Taylor, Partner added:
“We are very supportive to any member of our team who would like to volunteer on the helpline. We have found it to be an invaluable grounding for the work we do. It enables team members to develop client care skills in a supportive environment while being exposed to a range of issues experienced by those who use the helpline for support – all of which is good training for the future. I know that Rachel and Laura both enjoy being able to support AvMA and those that use the helpline by steering them in right direction in relation to their concerns about medical treatment.”